Frequently Asked Questions (FAQs)


Can you support large multi-national Enterprise Clients?

The nowHIRE solution is currently being implemented into the largest multi-lingual enterprise offering in our industry, AutoZone. AutoZone’s solution encompasses: Corporate, Internal, Stores (3700 Locations), Distribution Centers, College and Contingent workforce recruitment; with over 3700 system users in the USA and Porto Rico.


Can you support clients with less than 1000 employees Enterprise Clients?

Yes, our solution is deployed to organizations of all sizes.


What kind of software and hardware will I need to use the nowHIRE systems?

nowHIRE products and services are 100% web-based, ASP solutions. Our clients need nothing more than a standard browser and Internet connection to access the system from anywhere. There are no downloads required or special installs necessary.


What browsers are supported by the nowHIRE system?

The nowHIRE systems support Internet Explorer 5.01, SP1 and above, Netscape Navigator 4.73 and above and AOL 6 and above. Our system does not require any plug-ins or other components to be installed on the users computer.


How will this impact my Web site and my Webmaster?

nowHIRE systems take over the work of managing your corporate career site. Beyond a minimal amount of up-front coordination, most of the technical aspects of your career site's functionality are handled by our system.


How often do you upgrade your system or release new versions?

We are constantly adding new features and functionality to our systems based on user requests and feedback. Because of the web-based nature of the system, all users have immediate access to upgrades and additional features.


When was the first version of the system introduced?

Our IVR solutions were introduced to the market in 1998. Our web solutions were introduced to the market in 1999.


How many users are their on the nowHIRE system?

Our solution has been implemented to over 300+ organizations worldwide. We currently support of 10,500 staffing users on our system.


What is the capacity of the nowHIRE system?

Web capacity: The nowHIRE web-based systems can handle an unlimited number of users. We use a “burstable” connection to the Internet in an environment that has an OC-48 connection. Because the system is scaleable, additional capacity can be easily added.

Telephone capacity (IVR): nowHIRE has access to 672 telephone lines using a DS-3 connection. This equates to over 8,000 5-minute phone calls per hour. Because the system is scaleable, additional capacity can be easily added.


How do you insure security for applicants who apply using your web application?

The web application is a secure site using 128 bit encryption and a Secure Server Certification Authority issued by RSA Data Security, Inc.


How do you insure security for recruiters and HR users who use your applicant tracking system?

The applicant tracking system (nowHIRE) is a secure site using 128 bit encryption and a Secure Server Certification Authority issued by RSA Data Security, Inc. Client data is stored on a database server that resides behind a “hardware firewall” (not directly on the Internet). The database will only accept requests for the data that has passed our security checks. Access to the system is granted by username and password only according to the rights assigned to a specific user.
 
How do you insure the overall security of your system?

nowHIRE maintains an active security program that includes automatic update of virus protection software, current operating system patches and updates, on-going monitoring of all firewalls and web servers, hardware and software intrusion detection, monitoring of event logs and Internet activity, restricted access to management functions on production servers and 24/7 monitoring of the entire network by RedSiren.


Do you have a disaster recovery plan to insure service in the event of a major catastrophe?

nowHIRE maintains an active program designed to reduce downtime in the event of a major catastrophe. These programs include:

• Co-located services providing redundant Internet and telecommunication routing, redundant    power supply and state of the art fire suppression.
• Redundant hardware.
• Redundant power supplies.
• Daily system and data back-ups sent off-site.


Who has the ownership of the candidate database?

nowHIRE recognizes that all data collected on behalf of the client using the system is the exclusive property of the client while housed on the nowHIRE system. Should the client request an export of any or all of this data, nowHIRE will provide the export in a standard export format.


Do you guarantee uptime?

nowHIRE has a Service Level Agreement that guarantees uptime of it’s Internet services. As a part of the Service Level Agreement, nowHIRE will credit a portion of the monthly license fee for downtime in excess of the agreed upon level.


What has your uptime been for the last three years?

2004 – 99.985% (9.1 hours of downtime for the year)
2005– 99.993% (4.3 hours of downtime for the year)
2006 – 99.999% ( .4 hours of downtime for the year)

* Uptime specifically refers to the availability of nowHIRE web servers and connectivity to the Internet backbone. Uptime calculations do not include scheduled maintenance.


Do you perform any periodic maintenance, and what is the maintenance window?

We perform system wide maintenance that requires downtime for the entire system twice per year (January and July). We perform this maintenance between 11:00 PM and 4:00 AM (EST) on a Saturday (evening) or major holiday, to minimize user inconvenience. Downtime is generally 2-4 hours. Users are notified at least 2 weeks in advance of all scheduled maintenance.